Terms & Conditions

Definitions

In these Terms and Conditions:

• "We", "us", "our" means Penna Vale, an advisory practice registered and operating in Malaysia.
• "You", "your" means the individual or organisation using our website or engaging our services.
• "Services" means the procurement and vendor management advisory services we provide, including the Procurement Health Check, Vendor Management Engagement, and Procurement Practice Programme.
• "Website" means the website located at pennay.blog and all associated pages.
• "Agreement" means these Terms and Conditions, together with any engagement letter or service proposal we issue to you.
• "Content" means any materials, deliverables, templates, frameworks, guides, or reports we prepare as part of our Services.

Acceptance of Terms

By accessing our Website or engaging our Services, you confirm that you are at least 18 years of age and have the authority to enter into a binding agreement on behalf of yourself or your organisation.

If you do not agree to these terms, please do not use our Website or engage our Services.

Description of Services

Penna Vale provides structured advisory engagements focused on procurement processes and vendor management practices. Our Services are delivered in Malaysia and are designed for organisations seeking to review, organise, or build their procurement approach.

The scope of each engagement is agreed in writing at the outset. We aim to deliver within the timeframes set out in our service descriptions, though these may vary depending on the complexity of your situation and your organisation's availability.

We do not provide legal advice, tax advice, financial investment advice, or regulated professional services of any kind. Our work is advisory and operational in nature.

Your Responsibilities

To allow us to carry out our work effectively, you agree to:

• Provide accurate and complete information relevant to the engagement
• Make available the key personnel and stakeholders needed for working sessions
• Review and provide feedback on draft deliverables within reasonable timeframes
• Use our Website and Services only for lawful purposes
• Refrain from attempting to disrupt or interfere with our Website or systems
• Not reproduce, share, or resell our deliverables or Content without our written permission

Intellectual Property

All Content, methodologies, frameworks, templates, and materials we create or use in delivering our Services remain the intellectual property of Penna Vale unless we agree otherwise in writing.

Upon full payment of agreed fees, we grant you a non-exclusive, non-transferable licence to use the specific deliverables produced for your engagement within your own organisation. You may not reproduce, distribute, or commercialise those deliverables outside your organisation without our written consent.

All website content, including text, design, and structure, is owned by Penna Vale. You may not copy or reproduce it without permission.

Payment Terms

Our advisory services are priced in Malaysian Ringgit (RM). Pricing is set out in the relevant service description and in any written engagement proposal we provide:

• Procurement Health Check: RM 590
• Vendor Management Engagement: RM 2,650
• Procurement Practice Programme: RM 4,450

Payment terms, invoicing schedule, and accepted payment methods will be confirmed in your engagement letter. Work commences upon receipt of any agreed deposit or full payment as specified.

If you wish to discuss an engagement scope that differs from the above, please contact us to arrange a conversation.

Service Delivery Terms

Each advisory engagement operates within an agreed scope and timeline. We will make reasonable efforts to deliver on time, but the following apply:

• Timelines are indicative and depend on the availability of your organisation's staff and information
• Changes to scope during an engagement may affect timeline and fees; we will discuss and agree these with you in advance
• We treat all information you share with us as confidential and do not disclose it to third parties without your consent, except where required by law
• Deliverables are prepared based on the information provided to us; their usefulness depends on the accuracy and completeness of that information

Disclaimers

Our Services and Website are provided in good faith but without warranties of any kind, express or implied. In particular:

• We do not warrant that our advisory recommendations will produce any particular commercial outcome
• Results will vary depending on how recommendations are implemented and on external factors outside our control
• Website content is provided for general information purposes and may not reflect the most current developments in procurement practice
• We are not a law firm and nothing we provide constitutes legal, regulatory, financial, or investment advice

Limitation of Liability

To the fullest extent permitted by Malaysian law, Penna Vale's total liability to you in connection with any engagement or Website use shall not exceed the fees paid by you for the relevant engagement.

We shall not be liable for indirect, consequential, or incidental losses, including lost profits, arising from your use of our Services or Website, even if we have been advised of the possibility of such losses.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by our negligence.

Termination

Either party may terminate an engagement by giving written notice. In the event of early termination:

• You remain responsible for fees relating to work completed up to the termination date
• We will deliver any completed portions of the agreed deliverables
• Where a deposit has been paid and work has not commenced, we will discuss a fair return with you

We reserve the right to suspend or terminate Website access if we believe it is being used in a manner that is harmful or unlawful.

Dispute Resolution and Governing Law

These Terms are governed by the laws of Malaysia. Any dispute arising from these Terms or from a service engagement will first be subject to good-faith negotiation between the parties.

If a dispute cannot be resolved informally within 30 days, either party may refer the matter to mediation through the Malaysian Mediation Centre or proceed to the courts of Malaysia, which shall have exclusive jurisdiction.

General Provisions

• Entire agreement: These Terms, together with any written engagement letter, constitute the full agreement between us in respect of the matters they cover.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our written consent.
• Notices: Formal notices should be sent to us in writing at the address below or by email to [email protected].

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our Website or Services after any update constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

Contact Us

For any questions about these Terms or about our services, please reach out to us:

• Email: [email protected]
• Post: Penna Vale, Level 5, Menara Zurich, 12 Jalan Dewan Bahasa, 50460 Kuala Lumpur, Malaysia
• Phone: +60 3-2143 7860